Keywell PTY Ltd - Privacy & Terms of Use

Terms of Use

1. Terms of Use

1.1 The website, located at www.keywell.com.au (Website), and the associated application known as Keywell (Application), are owned and operated by Keywell Pty Ltd ACN 647 493 696 (Keywell).

1.2 By downloading, installing, displaying or using the Website and/or Application, you agree to be bound by the terms and conditions set out below (Terms of Use).

1.3 In these Terms of Use, a reference to “we” or “us” is a reference to Keywell.

1.4 A reference to “you” or “your” in these Terms of Use is a reference to any person accessing, viewing or using the Website or Application, including a Registered User.

1.5 These Terms of Use also incorporate and include the Keywell Privacy Policy available at www.keywell.com.au/privacy-and-terms

2. Registration and Use

2.1 You may use the Website and/or Application to view information and material (Products).

2.2 In order to subscribe to use the Products, you will need to register as a user (Registered User) and create an account (Account).

2.3 You may only use the Website and Application for personal use

2.4 You may access the Website and Application at any time, unless we have restricted access to perform necessary maintenance, updates or upgrades. Your ability to access the Website and Application will otherwise depend on factors outside our control and we do not guarantee that the Website and Application will be available at all times or accept any responsibility for factors outside of our control such as the quality of your internet connection, the type of computer or mobile device used to access the Website or Application and your software.

2.5 The Application will be available on mobile devices running Android OS and Apple iOS and the Website is available on devices running compatible internet browsers. If the requirements for Android OS, Apple iOS, any compatible internet browser or any additional system we decide to extend the availability of the Application to change, you may need to download or perform updates if you would like to continue your use of the Application or Website. We do not accept any responsibility if your use of the Application is affected during this time.

2.6 You acknowledge that you have no rights in, or to, the Website or Application or technology used to support the Website or Application, other than the right to use the Website and Application in accordance with the Terms of Use.

3. Account

Free trial registration

3.1 When you sign up for a free trial of Keywell (Application), we collect your name and email address. Once you log into your free trial account, we also collect your child’s nickname and their age. Collection of these details is necessary for us to tailor our communications to you, manage your child’s record, and ensure we can better respond to your customer service requests.

3.2 You are entitled to provide us with a pseudonym if you wish to sign up anonymously. If you choose to sign up anonymously you will still have full access to the trial and all its features.

3.1 It is your responsibility to maintain the confidentiality and security of your Account and to ensure there is no unauthorised access. You are liable for any unauthorised use of your Account.

4. Limitations on Use

4.1 By accessing and using the Website or Application you warrant and agree that you will:

(a) not use the Website or Application for any purpose not permitted under the Terms of Use;

(b) not use the Website or Application for any commercial purpose without our prior written consent;

(c) not copy, transmit, distribute, reproduce, licence, alter, reverse engineer, adapt or modify the whole or any part of the Website or Application in any way whatsoever;

(d) not hide, deface, alter or delete any copyright symbol, trade mark or other proprietary rights notice;

(e) not use the Website or Application for any activity which is obscene, indecent, offensive or defamatory;

(f) not hack into, change or otherwise knowingly transmit a virus or otherwise damage the Website or Application or any information contained within it;

(g) refrain from tampering with, hindering the operation of or making unauthorised modifications to the Website or Application;

(h) not use the Website or Application with an incompatible or unauthorised device;

(i) refrain from uploading onto the Website or Application any material, or use the Website or Application in any way which:

(i) infringes the intellectual property rights of any person; or

(ii) is unlawful or violates any law;

(j) not breach any other terms of the Terms of Use or our Privacy Policy.

5. Technical information and Security

5.1 The transmission of data over the internet and/or cellular network is not always secure. Although we endeavour to secure the Website and Application, you access the Website and Application at your own risk and we accept no responsibility for any interference, loss, damage, or disruption to your computer or mobile device or otherwise which arises in connection with your use of the Website or Application.

5.2 You acknowledge that it is your responsibility to:

(a) implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output; and

(b) ensure that whatever you select for your use in the Website and Application is free of viruses and anything else that may interfere with or damage the operations of your computer or mobile device.

5.3 We do not warrant that functions available on Website or in the Application will be uninterrupted or error free, free of viruses or programming bugs or interferences due to factors outside our control.

6. Intellectual Property

6.1 The Website and Application contain intellectual property including trade marks, confidential information and copyright, together with any goodwill or reputation and intellectual property rights subsisting in those things.

6.2 All intellectual property in the Website and Application is owned by Keywell or its licensors and unless permitted by law, you must not:

(a) adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of the Website or Application; or

(b) commercialise any information, products or services obtained from any part of the Website or Application without our prior written consent.

7. Keywell Product Subscription

7.1 The following subscription Products are available for purchase via app providers

(i) Keywell monthly subscription

Pay for Keywell monthly. You’ll be billed AUD$10 when you upgrade and every month after, or every month after your trial period ends.

(ii) Keywell yearly subscription

Only pay for Keywell once a year. Pay AUD$99 for the yearly fee when you upgrade and every year after, or after your trial period ends.

7.2 The Products are provided in good faith and are designed to help you record your child’s sleep, medication, behaviour, activities, therapy and your parental response to behaviour.

7.3 There may be Products in the Application that require payment before the Subscription can be processed (Paid Subscriptions). Paid Subscriptions will not be provided until payment in full has been received by us.

7.4 When you subscribe to our Application, or purchase any of our products, we collect your first and last name and your credit card details. When you subscribe or purchase a product, we do not allow the option for you to use a pseudonym as we require this information for payment and/or delivery.

7.5 Paid Subscriptions must be paid through the Application. The prices advertised for Paid Subscriptions are current at the time of display but may be changed by Keywell at any time. Any changes to the prices for Paid Subscriptions will be effective from the date published and apply to all new Subscriptions or renewals of Subscriptions for the relevant Paid Subscriptions. All prices are advertised in Australian dollars and are inclusive of GST (as that term is defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

7.6 We reserve the right to accept, cancel or reject any Subscription for Products for any reason including, without limitation, where the Product is not available, there is an interference or disruption with the Website or Application or the Subscription has been made in breach of these Terms of Use. You acknowledge that, subject to us refunding any payment received from you and to the extent permitted by law, you have no right or claim against us for any loss, damage, cost or expense arising from our cancellation or rejection of any Subscriptions for a Product.

7.7 For monthly or yearly subscriptions, all amounts are payable and charged at the beginning of the subscription and, because each such subscription renews automatically for an additional period equal in length to the expiring subscription term until you cancel it, at the time of each renewal until you cancel, using the Payment Information you have provided. You must cancel your monthly or yearly Subscription before it renews to avoid the billing of the fees for the next Subscription period.

7.8 If you purchase your Subscription via an App Provider, you can cancel the renewal of your subscription at any time with the App Provider. You will not receive a refund for the fees you already paid for your current subscription period and you will continue to access the Product in its entirety until the end of your current Subscription period.

8. Third-Party Websites and Applications

8.1 The Website and Application may contain links to websites and applications owned and operated by third parties. We are not responsible for the operation, security levels, content or any other aspect of any third party websites and mobile applications.

8.2 Links to third party websites and mobile applications are provided solely for your convenience and do not indicate our endorsement or affiliation of them or their products and services.

8.3 We make no representations or warranties and are not liable for:

(a) the content or accuracy of any information contained in linked websites and applications and third party websites and applications; and

(b) any loss or damage suffered as a result of access to, or use of, these third party websites and mobile applications, or the reliance on the information contained within.

8.4 You must make your own enquiries as to the suitability of the content of third party websites and applications and the goods and services available for sale on them.

8.5 Third party websites and applications may be governed by their own terms and conditions (including their privacy policy), which will apply to your use and acquisition of their products or services. Accordingly, we strongly recommend that you read their terms and conditions.

9. Email Notifications and Push Notifications

9.1 When you subscribe via the Website you will be asked to confirm your subscription before we can send you any communications (including communications promoting our Products) via email (Email Notifications). If you have confirmed your subscription you have agreed to receive Email Notifications, you may choose to stop receiving them at any time by clicking the “unsubscribe” link at the bottom of our Email Notifications.

9.2 If you agree to receive Email Notifications the Website will send emails to your nominated email address and you acknowledge and consent to receipt of those Email Notifications.

9.3 When you download and install the Application on your mobile device, a pop-up may appear asking whether you would like to receive alerts, badges, banners and sounds (Push Notifications) from the Application to your mobile device.

9.4 If you agree to receive Push Notifications, the Application will generate Push Notifications (which may include notifications promoting our Products) on your mobile device and you acknowledge and consent to receipt of those Push Notifications.

9.5 You can choose to stop receiving Push Notifications at any time through the Application’s settings menu.

10. Suspension or Termination

10.1 We reserve the right to suspend or terminate your access to the Application at our sole discretion, including if we believe there has been a breach of these Terms of Use.

10.2 If we suspend or terminate your access to the Application due to a breach of these Terms of Use, we will use reasonable efforts to notify you of the breach and ways in which you can remedy it.

10.3 Should you fail to remedy the breach within a reasonable time, you must immediately delete or remove the Application from any and all mobile devices and immediately destroy all copies of the Application in your possession or control and certify, if requested by us, that you have destroyed copies of the Application.

10.4 We reserve the right to cease operating the Website and/or Application at any time, without notice, and to terminate this agreement under the Terms of Use.

10.5 You have the right to terminate this agreement under the Terms of Use by deleting the Application from your mobile device and ceasing use of the Website.

11. Warranties

11.1 By creating an Account, you warrant and agree that:

(a) you are a Registered User;

(b) all Products you subscribe to are for your own personal use

(d) you will be solely responsible for all use of your Account.

11.2 While we endeavour to ensure the accuracy and completeness of the information contained on the Website and in the Application, that information may contain errors and omissions and is subject to change.

11.3 To the maximum extent permitted at law, we make no representations or warranties of any kind, express or implied, in relation to the content, accuracy, completeness, suitability, accessibility, security or reliability of:

(a) any material and/or information on the Website or in the Application (including the Products);

(b) the performance and availability of the Website or Application (including the Products);

(c) the loss, damage or corruption of any data or other material as a result of the use of the Website or Application (including the Products).

11. 4 To the maximum extent permitted by law, we make no warranties or guarantees that the use of the Website or Application will achieve your desired identification of your child’s patterns of behaviour or triggers. The information on the Website or in the Application are intended for the benefit of the general public and are not medical advice or intended to replace or substitute advice from a qualified healthcare professional.

12. Limitation of Liability

12.1 We acknowledge that under applicable State, Territory and Commonwealth law(s) (including, without limitation, the Competition and Consumer Act 2010 (Cth)), certain statutory expressed and implied guarantees and warranties may be implied into these Terms of Use (Non-Excluded Guarantees). Nothing in these Terms of Use purports to modify or exclude the Non-Excluded Guarantees.

12.2 To the maximum extent permitted at law, the liability of Keywell and our committee of management, officers, employees, agents, contractors, service providers, successors or assigns, for a failure to comply with a Non-Excluded Guarantee, is limited to, at Keywell’s option:

(a) the replacement of the Product or the supply of the equivalent Product;

(b) the payment of the cost of replacing the Product or of acquiring equivalent Products;

(d) the payment of the cost of having the Product repaired.

12.3 In circumstances where the Non-Excluded Guarantees do not apply, we and our committee of management, officers, employees, agents, contractors, service providers, successors or assigns exclude all liability for any loss or damage whatsoever (including but not limited to direct, indirect, incidental, special, consequential or exemplary damages) you may suffer arising out of, or in any way related to the service we provide (including in any way related to your use of the Website, Application, Products or Accounts).

12.4 You indemnify and agree to keep us indemnified against any loss or damage or costs incurred by us in connection with any breach by you of the Terms of Use or of any other legal obligation by you or your use of, or conduct on, the Website and Application.

12.5 You acknowledge that you do not rely on our skill or judgment or any representations made by us when deciding whether or not the Products are fit for any particular purpose.

13. Privacy

13.1 You acknowledge that information about you, including information provided upon becoming a Registered User and creating an Account will be collected, held and used by us in accordance with our Privacy Policy www.keywell.com.au/privacy-and-terms

14. General

14.1 We reserve the right to amend, modify, add, delete and make corrections to the Terms of Use at any time as follows: (i) if the we consider that the change is likely to benefit you or have a neutral or minor detrimental impact on you, we may make any changes immediately without notifying you except by publishing the amended Terms of Use (as applicable) on the Website; and (ii) if we consider that the change is likely to have a significant detrimental impact on your rights or obligations under these Terms of Use and you have provided us with an email address, we will make the change after we have notified you of the change (solely by using the email address you have provided) and will display a notice on the Website describing the change. Your continued use of the Website and/or Application after an amendment will mean that you agree to that amendment. You must stop using the Website and Application if you do not agree to an amendment.

14.2 If any part of the Terms of Use are determined to be illegal, invalid or otherwise unenforceable or void that part shall be severed to the extent necessary and the remainder of the Terms of Use shall continue in full force and effect.

14.3 No waiver of any breach of the Terms of Use will be construed as a waiver of any other breach of the Terms of Use.

14.4 The Terms of Use are governed by and construed in accordance with the laws of the State of New South Wales, Australia and any claim made by either party against the other which in any way arises out of the Terms of Use will be heard in News South Wales and you agree to submit to the jurisdiction of those courts. The Website and Application may be accessed throughout Australia and overseas. We make no representation that the Website or Application complies with the laws of any country outside Australia. If you access the Website or Application from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Website or Application (as applicable). To the extent permitted by law, we exclude all liability for any failure of the Website or Application to comply with the laws of any jurisdiction outside of Australia.

14.5 For further information on using the Website and Application, please contact Keywell at info@keywell.com.au

Privacy Policy

This privacy policy relates to how Keywell Pty Ltd ACN 647 493 696 (Keywell) collects and handles your personal information. In this policy “we”, “our” and “us” refers to Keywell. The website, located at keywell.com.au and the associated application known as Keywell (Application), are owned and operated by Keywell Pty Ltd ACN 647 493 696 (Keywell).

For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The Privacy Act 1988 (Cth) (Act) defines certain types of personal information to be “sensitive information”. Sensitive information includes health information and information or an opinion about a child’s behaviour, sleep patterns, diagnosis, medication use, activities and therapy sessions.

This Privacy Policy explains how we will treat your personal information that you provide to us in any way. We review our Privacy Policy regularly to ensure it is up-to-date so we encourage you to review it from time to time at www.keywell.com.au/privacy-and-terms

1. Open and transparent management

We take our obligations under the Act and the Australian Privacy Principles (APPs) very seriously and have implemented practices, procedures and systems to ensure we comply with those laws.

We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.

2. Using a pseudonym or being anonymous

Wherever it is lawful and practical, you have the option of using a pseudonym or not identifying yourself when dealing with us. However, by doing so you acknowledge that it may affect our ability to provide our goods and services to you. You will need to provide us with accurate personal details when you subscribe to the Application.

For clarification on circumstances where you must identify yourself, please contact us at info@keywell.com.au. You may use a pseudonym or not identify yourself when making such a request.

3. Collection of solicited personal information

3.1 Types of information collected

In the process of conducting our operations and providing our services, we collect a range of personal information about our current and prospective users and their child. This information can include such things as name, email address and information about your child’s age, diagnosis, activities, sleep patterns, behaviour, therapy and medications.

3.2 Personal information (that is not sensitive information)

We will only collect your personal information where:

(a) it is reasonably necessary for us to pursue one or more of our functions or activities; or

(b) we are required to by law.

3.3 Sensitive information

We treat all information provided by you in response to questions asked in our Application or Website regarding the impact of the Application or Website (including in relation to your child’s age, diagnosis, medications, activities, sleep patterns, behaviour, therapy and medication) as sensitive information. Other than in circumstances addressed in section 3.4 below, we will only collect your sensitive information when:

(a) we have your consent; and

(b) the collection is reasonably necessary for us to carry out one or more of our functions or activities.

3.4 Exceptions to the need for your consent

We will not need your consent to collect your sensitive information when:

(a) the collection is required or authorised by law;

(b) a “permitted general situation” exists as defined under the Act; and

3.5 Collection by lawful and fair means

We will only collect your personal information by lawful and fair means. This includes using analytics tracking in our Application and Website, “Cookies” on our Website and questions voluntarily answered in our Application by users.

Cookies are small files that are transferred to your computer’s hard drive through your web browser and enable our site to recognise your browser and remember certain information. We use cookies and tracking software to compile aggregate data about site traffic, site interaction and usage of the Application and Website so that we can offer better experiences and tools in the future.

3.6 Collection from you

Where possible we collect your personal information directly from you or through your use of the Application and Website, as this is the best way to ensure its accuracy. It also provides you with an opportunity to contact us with any questions about our Privacy Policy before collection. We may also collect your personal information through correspondence with you (whether by letter, fax, phone, forms or email).

We will only collect your personal information from a third party where:

(a) we have your consent to collect it from a third party; or

(b) we are required or authorised by law; or

For example, if you register through a third party platform such as Facebook or Google, we will collect your personal information from that platform on registration.

4. Dealing with unsolicited personal information

If we receive your personal information without having asked you for it (other than through your use of the Website or Application), then within a reasonable time, we will determine whether we could have collected it in the ways outlined in section 3 above. If we determine that it could not have been collected in one of those ways and it is lawful and reasonable to do so, then as soon as practicable we will:

(a) destroy the information; or

(b) ensure that it is de-identified.

5. Notification of collection

Before or at the time of collecting your personal information (or as soon as practicable afterwards) we will take reasonable steps to notify you or ensure you are aware of the following:

our identity and contact details;
circumstances where we have collected your personal information from you without your knowledge or from someone other than you;

(d) reasons why we have collected your personal information;

(e) what may happen if we do not collect all or some of your personal information;

(f) details of the persons or entities that we usually disclose personal information to;

(g) how you may access and seek correction of your personal information;

(h) how you can lodge a complaint with us;

(i) whether we are likely to disclose your personal information to overseas recipients and if so, details of the likely countries that may receive your personal information.

6. Use or disclosure

6.1 Personal information (that is not sensitive information)

We will use your personal information for the purposes of providing our services to you, improving and continuing to develop our services and informing you of services which may be of interest to you (Primary Purposes).

We will not use or disclose your personal information (not being sensitive information) for another purpose (Secondary Purpose) unless we first obtain your consent, that Secondary Purpose is related to the Primary Purpose and you would reasonably expect us to use or disclose that information for that Secondary Purpose, or we are otherwise permitted to do so by the Act.

6.2 Sensitive information

We will use your sensitive information for the purposes of providing our services and resources to you (including personalised dashboards in the Application) and making personalised recommendations to you regarding use of the Application and Website (Primary Purposes).

We will not use or disclose your sensitive information for another purpose (Secondary Purpose) unless we first obtain your consent, that Secondary Purpose is directly related to the Primary Purpose and you would reasonably expect us to use or disclose that information for that Secondary Purpose, or we are otherwise permitted to do so by the Act.

6.3 De-identified information

We may use and disclose de-identified data regarding use of our Website and Application for purposes including research and analysis, case studies, marketing and improving and continuing to develop our services.

6.4 Who we are likely to disclose personal information to

We may disclose personal information to our service providers who assist us in providing our services (including hosting and data storage providers such as Amazon Web Services). We may also disclose personal information to other entities where required or authorised to do so by law.

6.5 Disclosure of information for research purposes

Keywell is devoted to help further research in the areas of behavioural, neurological and developmental conditions in children. We will allow researchers access to de-identified data only. This data will be limited to data entered into the Application and surveys, and will not contain personal information at any time. All partner researchers will commit to our privacy policy to gain access to the data.

7. Opting-out

We will always provide a simple means for you to “opt-out” from receiving direct marketing, which typically involves an “opt-out” or “unsubscribe” link on emails, a check box on the collection notice or through a pop-up on your screen when you provide personal information on our Website or via the Application.

We will not use or disclose your personal information for the purposes of direct marketing material if you have previously told us not to.

If at any time in the future you do not want us (or one of our service providers) to send you direct marketing material or you wish to cancel a previous consent, please inform us by contacting us at info@keywell.com.au. We will affect the change in a reasonable time and without charge.

8. Cross-border disclosure of personal information

We will always endeavour to store your information on an Australian server. However, in circumstances where this is not practical, we may disclose your personal information to an overseas entity. We may also disclose your personal information to our service providers who are based overseas.

If we disclose your personal information to any recipient located outside of Australia, we will take reasonable steps to ensure that the recipient also treats that information in accordance with the Act.

9. Adoption, use or disclosure of government related identifiers

We will not adopt a government related identifier as your identifier unless permitted to do so by the Act.

10. Quality of personal information

We will take such steps (if any) as are reasonable in the circumstances to ensure that your personal information we collect, use or disclose is accurate, up-to-date, complete and relevant.

11. Security of personal information

11.1 Protection

We will take such steps as are reasonable in the circumstances to protect your personal information:

(a) from misuse, interference and loss; and

(b) from unauthorised access, modification or disclosure.

11.2 Destruction

When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.

12. Access to personal information

Upon your written request we will provide you with a copy of your personal information that we hold unless:

(a) we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or

(b) giving access would have an unreasonable impact on the privacy of other individuals; or

(d) the information relates to existing or anticipated legal proceedings between us and you, and would not be accessible by the process of discovery in those proceedings; or

(e) giving access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or

(f) giving access would be unlawful; or

(g) denying access is required or authorised by or under an Australian law or a court/tribunal order; or

(h) we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in and giving you access would be likely to prejudice the taking of appropriate action in relation to those matters; or

(i) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or

(j) giving access would reveal evaluative information generated within the entity in connection with a commercially sensitive decision-making process.

13. Delete account

13.1 Deletion request

You may delete your account at any time by emailing info@keywell.com.au,

However, we will continue to hold a secure copy of your information for a minimum of seven years after the closure of your account in order to comply with applicable laws.

You must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorised representative. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

13.2 Response timing and format

Upon receiving a request for deletion, we will confirm receipt of the request within 10 business days and provide information about our verification process and how we will process the request.

We endeavour to respond to a verifiable consumer request within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response to the email address associated with the account for account holders, and to the email address provided with the request submission for non-account holders.

This policy was last updated in July 2023.